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• Stereo Receivers: Why do I get no audio in Zone 2 (non HDMI connected sources / devices
  Answer: Go into the SETUP menu, access the SPEAKER section and look in CONFIGURATION, is ZONE 2 set to NO or ZONE 2? If it is ...
• Stereo Receivers: I have a unit that is still in warranty, what do I bring to a
  Answer: If the unit is in warranty you should make a copy of the bill of sale. You would keep the original copy and when you ...
• Stereo Receivers: Where do I find the serial number on my unit?
  Answer: Serial number is located on the back of the unit on a white sticker. There should also be a white sticker on the outer carton ...
• Stereo Receivers: Can I play HDMI Sources in Zone 2?
  Answer: Integra series AVR's starting with the DRX4 / 4.1 and higher can play HDMI Sources in Zone 2 ...
• Stereo Receivers: Why am I getting "Please Update!" on the display and I cannot operate my receiver?
  Answer: 1- When the unit is turned off disconnect the Ethernet cable (if any) from the back of the receiver.2- When the unit is turned off, ...
• Stereo Receivers: Why am I not getting any picture/sound from my HDMI sources?
  Answer: When calcualting cable length, you must add the length of your HDMI cables (from source to receiver then receiver to display) If it is over ...
• Stereo Receivers: My mobile app won't connect to my receiver anymore?
  Answer: Please make sure both of the devices are on the same network. If they are please try unplugging the receiver completely from the power outlet ...
• Stereo Receivers: When trying to register my Integra unit, it won't accept my serial number. Why?
  Answer: Make sure your serial number has 4 numbers, 2 letters followed by 10 more numbers. Example: 1010DD1010101010Your serial number may have an extra letter at ...
• Multi Channel PreAmplifiers: Why am I not getting Dolby Digital or DTS signals on the receiver?
  Answer: Make sure that on the dvd player or source being (before starting the movie) in the "AUDIO SETTING" that you select bitstream or Dolby digital ...
• Stereo Receivers: The remote that came with my 2016 or newer model does not control my receiver
  Answer: Press and hold the “Mode” button on the bottom right of the remote, while still holding mode press and hold the “Clear” button on the ...

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