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Why do I get no audio in Zone 2 (non HDMI connected sources / devices
Go into the SETUP menu, access the SPEAKER section and look in CONFIGURATION, is ZONE 2 set to NO or ZONE 2? If it is ...
I have a unit that is still in warranty, what do I bring to a
If the unit is in warranty you should make a copy of the bill of sale. You would keep the original copy and when you ...
Where do I find the serial number on my unit?
Serial number is located on the back of the unit on a white sticker. There should also be a white sticker on the outer carton ...
Can I play HDMI Sources in Zone 2?
Integra series AVR's starting with the DRX4 / 4.1 and higher can play HDMI Sources in Zone 2 ...
Why am I getting "Please Update!" on the display and I cannot operate my receiver?
1- When the unit is turned off disconnect the Ethernet cable (if any) from the back of the receiver.2- When the unit is turned off, ...
Why am I not getting any picture/sound from my HDMI sources?
When calcualting cable length, you must add the length of your HDMI cables (from source to receiver then receiver to display) If it is over ...
My mobile app won't connect to my receiver anymore?
Please make sure both of the devices are on the same network. If they are please try unplugging the receiver completely from the power outlet ...
When trying to register my Integra unit, it won't accept my serial number. Why?
Make sure your serial number has 4 numbers, 2 letters followed by 10 more numbers. Example: 1010DD1010101010Your serial number may have an extra letter at ...
Multi Channel PreAmplifiers
Why am I not getting Dolby Digital or DTS signals on the receiver?
Make sure that on the dvd player or source being (before starting the movie) in the "AUDIO SETTING" that you select bitstream or Dolby digital ...
The remote that came with my 2016 or newer model does not control my receiver
Press and hold the “Mode” button on the bottom right of the remote, while still holding mode press and hold the “Clear” button on the ...
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