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I have a unit that is still in warranty, what do I bring to a service center to verify it is under warranty?
If the unit is in warranty you should make a copy of the bill of sale. You would keep the original copy and when you ...
I have a receiver made between 2009-2012 and there is no sound on any of the speaker channels and the network menu seems to be greyed out
Your unit might qualify for our Customer Care Program. Your dealer or installer will be able to assist you with getting this resolved through the ...
I plan to buy an Integra product in the United States or Canada and want to bring it to another country, will my Warranty still be valid?
No. We manufacture and sell products in most regions and countries throughout the world. Due to differences in electrical cycles and voltage we cannot honor ...
I just calibrated my receiver using the included microphone and it doesn't sound as good as I hoped.
Please rerun the microphone calibration and make sure the microphone is on a camera tripod in the main listening position. Please have the tripod adjusted ...
Is there a list of Integra approved sellers to make sure my warranty is valid?
You may use this link to find our list of authorized sellers http://www.integrahometheater.com/locator.php ...
If my unit has a 3 year warranty, and I purchased it 1 year ago, why is the service center denying the warranty service?
IF YOU PURCHASE AN INTEGRA BRAND PRODUCT FROM AN UNAUTHORIZED DEALER, YOUR INTEGRA WARRANTY MAY NOT BE VALID, please use our authorized dealer locator. This ...
I am planning to use a Middle Atlantic rack mount kit with one of your models and they don't have it listed in their database. What can I do?
We have a close relationship with the staff at Middle Atlantic products and strive to provide them samples of new models. Occasionally, one may be ...
I am not getting sound from my receiver and there aren't speaker icons displayed on the receiver. What should I do?
First press the "info" button on the remote. If the connection from the source is digital/HDMI and the incoming signal says "analog", then you need ...
I am experiencing an Automatic Continuous Change of Listening Modes and/or Remote Controller Commands are not accepted. What can I do?
If your receiver of the above mentioned models experiences the following : Listening modes automatically change one after another. When this problem occurs most commands ...