First press the "info" button on the remote. If the connection from the source is digital/HDMI and the incoming signal says "analog", then you need to change the audio output setting on the source to "bitstream" or digital. If the incoming signal says "unknown", then there may be an issue with the source or cable used to connect the source. If it says Dolby Digital then use the following procedure: 1. Perform a master reset. To do the reset you need to turn the receiver on, then on the front panel of the receiver press and hold the "VCR/DVR" button (second source button) while doing that press the "STANDBY/ON" button. You will see the word "Clear" in the display screen and the receiver will go into standby mode. Power on the unit to see if the issue is resolved.
PLEASE UNDERSTAND THAT YOU WILL LOSE ALL YOUR AUDIO & VIDEO ASSIGNMENTS ON THE RECEIVER PLUS YOU WILL LOSE ALL YOUR SPEAKER CONFIGURATIONS, SPEAKER DISTANCE AND ALL LEVEL CALIBRATION SETTINGS. YOU WILL ALSO LOSE ANY PROGRAMMED RADIO STATIONS IN MEMORY.(you can call us for instructions on how to store/recall the settings on your unit to avoid having to setup/recalibrate)
2. If the reset has not solved the issue then the unit will need to go for warranty service. If you are within you're 3 year warranty click here to find the nearest service center to you. http://www.integrahometheater.com/locator.php
3. If you are outside of you warranty, you will have to email or fax:
- The model and serial number of the unit.
- A copy of the receipt
- Contact information.
- A brief descriptive of the issue,
to firstname.lastname@example.org for review for possible service assistance.